Keep It Simple + Keep it straight


This is our philosophy. This philosophy is embodied in our business service provision. We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.

Work@Daythree

HomeWork@Daythree

Technical Support Specialist

| Try to diagnose tech issues and ways to fix various problems.
| Raise ticket for problems that cannot be resolved & to escalate to the relevant team.
| Database maintenance.
| Maintain log call according to time and date.
| To handle enquiries made through chatbot, phone, chat and emails.
| First level user training for application.

| Hardware & software installations
| Components replacements
| Knowledge of operating systems
| Applications software
| Troubleshooting
| Data communications
| Technical writing

| Livechat
| Freshdesk
| Avatier
| Zoho
| Virtual Box
| Ultimate Bootcd
| Gedit
| Bugzilla
| Osticket
| Uservoice
| Terminals
| Microsoft RDCMan
| Evernote

| Communication
| Creative & Critical Thinking
| Problem Solving
| Teamwork
| Stakeholder Management
| Report Writing
| Active listening

| Flexibility
| Basic coding, scripting & programming
| Java & Java script
| Python
| Microsoft SQL server
| Operating system
| Phone etiquette

| BCI Certified Technical Support Associate (CTSA)
| BCI Certified Technical Support Specialist (CTSS)
| CompTIA A+
| ITIL Foundation
| Microsoft Certified Solutions Associate

color
https://www.daythree.co/wp-content/themes/maple/
https://www.daythree.co/
#d8d8d8
style1
paged
Loading posts...
/home/daythree/public_html/
#
on
none
loading
#
Sort Gallery
on
no
yes
on
off
off

WhatsApp chat