THE DAYTHREE WAY


At Daythree, every Rockstar is guided by the Daythree Way – Service from The Heart! This explains our service culture and the operating principles on how we grow together. We believe strongly in humanising technology, while our Rockstars focus on building brand trust for the brands we serve by delivering a connected experience with empathy and passion. Through technology, innovation, and use of data, we deliver insights and a personalised experience.

Work@Daythree

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Customer Experience Specialist

| Communicating with customers through various relevant & appropriate channels (e.g. social media, email, telephone, etc) to provide support to consumers
| Maintaining a positive, empathetic and professional attitude toward customers at all times.
| Handling customer enquiries and feedback for further action.
| Acknowledging and resolving customer issues by acquiring sufficient product knowledge.
| Direct customer enquiries to the relevant departments.

| Customer Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude

| Help desk software
| Phones, chatbot, video
| Shared project management
| Internal communication tool
| Customer assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding

| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening

| Persuasive Speaking
| Empathy
| Adaptability
| Conflict resolution
| Self-control
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness

| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)

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