Daythree was entrusted with managing our Customer Experience (CX) operations in 2016. Throughout the three(3) years of working together, we have evolved our business relationship from a vendor-client relationship towards now being a key business partner for our CX operations. They have always adopted a customer-centric approach, by focusing on customer satisfaction through implementation of effective customer experience management strategies.
Through their expertise and confidence shown in handling the CX operations, Daythree was then entrusted to support other back-office operations, servicing both our customers as well as our internal staff. Daythree’s expertise in handling our operations has also resulted in their contract being renewed, which further ascertains our confidence in Daythree .
Being a process orientated organization, Daythree was also instrumental in guiding and supporting our CX operations towards COPC certification. Daythree has continued to contribute to our growth by proactively suggesting plans for continuous improvements within our CX operations. They are an organization that is passionate about what they do, and functions efficiently with a thorough understanding of the client’s requirements.
Senior Manager, Operation & Performance
Retail Division, Regional Utilities Company
January 2019