This is our philosophy. This philosophy is embodied in our business service provision.
We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.
Daythree was entrusted with managing our Customer Experience (CX) operations in 2016. Throughout the three(3) years of working together, we have evolved our business relationship from a vendor-client relationship towards now being a key business partner for our CX operations. They have always adopted a customer-centric approach, by focusing on customer satisfaction through implementation of effective customer experience management strategies.
Through their expertise and confidence shown in handling the CX operations, Daythree was then entrusted to support other back-office operations, servicing both our customers as well as our internal staff. Daythree’s expertise in handling our operations has also resulted in their contract being renewed, which further ascertains our confidence in Daythree .
Being a process orientated organization, Daythree was also instrumental in guiding and supporting our CX operations towards COPC certification. Daythree has continued to contribute to our growth by proactively suggesting plans for continuous improvements within our CX operations. They are an organization that is passionate about what they do, and functions efficiently with a thorough understanding of the client’s requirements.
Senior Manager, Operation & Performance
Retail Division, Regional Utilities Company
“Daythree formulated a Robotic Process Automation solution for our Regional Shared Services Purchase Order process. The outcome provided us with great confidence on the RPA technology. Our global leaders were very impressed with the outcome, especially within the short period of time.”
Director, APAC Shared Services Centre
US Medical Technology Company
“We gained good experience during the knowledge transfer programme. Daythree with its vast experience in professional contact centre and customer handling, provided us with complete guidance and training which is now very useful in our day-to-day tasks particularly in customer handling.”
NoorHalimatun Saadiah Aziz
Public Service Department, Malaysia
“Our day-to-day job became much simpler and tracking of our technicians’ job is now so much more easier with the mobile integrated CRM system developed by Daythree for our companies in Singapore and Malaysia.”
“Daythree helped us build a multi-million telesales insurance business from ground zero. They are the epitome of integrity and professionalism, and are genuinely interested in building a long term relationship.”
Group Insurance Licensed Financial Institution
“Daythree took great pains to understand our business operations to provide inbound contact management services. It’s been over 3 years now and our customers are very satisfied with the professionalism maintained by the team.”
Chief Executive Officer
Quantum Medical Solutions