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CHIEW SIN KWANG
Head, Digital Transformation
Chiew joined Daythree as a Senior Operations Manager responsible for managing the contact centre operations for several leading airlines, and travel and hospitality organisations. Prior to joining Daythree, Chiew had set-up and managed contact centres in Malaysia and Singapore, specialising in the telecommunications industry. He was also engaged in process improvement projects for both our Government and corporate clients.
Chiew holds a diploma in Agriculture Engineering and is a certified Lean Six Sigma Green Belt practitioner as well as a certified trainer for Lean Six Sigma Yellow Belt. He has won several industry awards, both locally and internationally, in the areas of contact centre operations, transformation leadership and digital innovation. Chiew is currently an Executive Committee member of Contact Centre Association of Malaysia.