This is our philosophy. This philosophy is embodied in our business service provision.
We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.
Chiew is a Certified COPC HPMT and LSS Green Belt certified. He also specializes in process automations design to simplify workflow. He was ranked as the 2nd Best Ops Manager for APAC region at the Contact Centre World Awards in 2014 and won Gold award for the Best Contact Centre Video – CCAM in the same year.
At Daythree, he won PIKOM’s Global Business Services (GBS) Awards for Best Operations Manager for 2 consecutive years in a row (2017 & 2018) and PIKOM’s GBS Best Operations Excellence Contact Center (2018) with the implementation of STAR and CLOG in contact centre operations. He was also conferred with the “Best Contact Centre Manager – Under 100 Seats” at the 2018 CCAM Awards.
Chiew currently heads the Digital Transformation department and manages all transformation initiatives.