This is our philosophy. This philosophy is embodied in our business service provision.
We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.
Chiew leads the Digital Transformation initiatives at Daythree. He strategizes and aligns technological visions by infusing technology to business processes and prioritizes best in class service delivery. Focusing on creating digital and Robotic Process Automation (RPA) solutions to digitalize processes and change management to achieve operational excellence and cost-efficiency, he leads a team of developers and process experts to meet new challenges across the operations within Daythree and for our clients.
Chiew joined Daythree as a Senior Operations Manager responsible for managing the contact centre operations for several leading airlines, and travel and hospitality organisations. Prior to joining Daythree, Chiew had set-up and managed contact centres in Malaysia and Singapore, specialising in the telecommunications industry. He was also engaged in process improvement projects for both our Government and corporate clients.
Chiew holds a diploma in Agriculture Engineering and is a certified Lean Six Sigma Green Belt practitioner as well as a certified trainer for Lean Six Sigma Yellow Belt. He has won several industry awards, both locally and internationally, in the areas of contact centre operations, transformation leadership and digital innovation. Chiew is currently an Executive Committee member of Contact Centre Association of Malaysia.