Keep It Simple + Keep it straight


This is our philosophy. This philosophy is embodied in our business service provision. We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.

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    CHARANJIT KAUR

    Head, Service Excellence

     

Charanjit began her career in the Business Process Management industry in 2002. Starting as an Executive, she is an expert in the field of revenue generation and sales acceleration. With over 18 years of experience in managing operations, particularly in the financial services and telecommunications industries, Charanjit has been instrumental in setting-up new projects and building teams from scratch. With an academic qualification in Business Studies, she has vast managerial experience in developing sales strategies and operational plans in close co-operation with her clients. She has an outstanding track record in sales acceleration.

Charanjit presently heads Service Excellence at Daythree, managing all revenue generation and sales acceleration projects. She focuses on strategic client partnership and operational excellence, largely for our telecommunications, media & communications and financial services portfolio. Charanjit has grown her line of business extensively by identifying customer business issues and performance pain points, transforming them into compelling solutions and vision. She maintains a high level of productivity, managing multiple competing priorities and works effectively under time constraints.

Charanjit won the award for Best Contact Centre Account Manager at the Outsourcing Malaysia Excellence Awards in 2017. She was also instrumental in winning CCAM’s Industry Award for Best Outsourced Contact Centre in 2103 and 2017 for projects she managed. She continues to contribute to the industry by serving as a council member of Contact Centre Association of Malaysia.

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