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CHARANJIT KAUR
Head, Service Excellence
Charanjit presently heads Service Excellence at Daythree, managing all revenue generation and sales acceleration projects. She focuses on strategic client partnership and operational excellence, largely for our telecommunications, media & communications and financial services portfolio. Charanjit has grown her line of business extensively by identifying customer business issues and performance pain points, transforming them into compelling solutions and vision. She maintains a high level of productivity, managing multiple competing priorities and works effectively under time constraints.
Charanjit won the award for Best Contact Centre Account Manager at the Outsourcing Malaysia Excellence Awards in 2017. She was also instrumental in winning CCAM’s Industry Award for Best Outsourced Contact Centre in 2103 and 2017 for projects she managed. She continues to contribute to the industry by serving as a council member of Contact Centre Association of Malaysia.