FAITH is our employee engagement web-based application that streamlines scheduling, payroll, communication, and performance feedback.
FAITH is equipped with real-time push notifications and work schedule visibility, where it allows shift notifications to be customised to each CX executive based on their attendance records.
FAITH also provides instant performance management feedback. It enables the recording, review and evaluation of our CX executives’ performance during Customer’s interactions. It has a built-in mood tracker which enables us to review and understand our employee engagement and satisfaction.
It contains features of the QA module which include calibration of quality reviews with our Clients, evaluation of our CX executives’ strengths and weaknesses, scheduled evaluation reports sent to leaders at regular intervals and QA dashboard that shows all assigned, completed, and unassigned evaluations to manage workload.
FAITH allows our managers and CX executives to regularly discuss and identify areas of improvement and employees’ training and coaching.
FAITH helps to sustain positive levels of employee satisfaction and promotes transparency across all stakeholders.