Daisy is an AI associate assistant tool with RPA that enables our CX executives to handle Customer’s interactions more efficiently across all channels of communication.
When a CX executive handles a Customer’s interactions, DAISY automatically identifies and tracks the Customer data. For example, product/service information from associated system, and assist to fill in the enquiries/issues lodged in the form of CRM into the system. DAISY also disseminates the Customer data, enquires/issue to the associated systems to ensure data is captured accurately and consistently across the Client’s associated systems.
It reduces the time required to identify the Customer’s data in the system and able to display all necessary details associated with them in one screen. As a result of the deployment of DAISY into our CX operation, our Clients’ Customers do not have to wait for our CX executives to deal with data and to load all the details. This improves CX while reducing the average interaction duration.