2 weeks ago
This morning at INTI International University’s Digital Career Fair 2021, sharing with students and job seekers on Ways to Future-Proof Your Career in a Post-Pandemic World! ... See MoreSee Less
4 weeks ago
Daythree is ecstatic to welcome little Daisy into the world! Our little bundle of joy has arrived! Born on the 30th of June, 2021 at 11 p.m.
In the last few months, the digital team at Daythree has been working tirelessly to improve our solutions and services with the aim of enhancing workplace tools with human-like abilities. At close to midnight yesterday, Daythree went live with its self-developed and enhanced business intelligent tool, Daisy!
What makes Daisy most interesting is that we successfully embedded artificial intelligence technology into Daisy! “Arguably one of the largest, if not the largest bot-farm implementation in Malaysia, Daythree deployed 30 digitals workers last night, and will scale up with 30 more in coming weeks. These intelligent digital workers will offer an intuitive approach to data integration and workflow”, said SK Chiew, Head of Digital Transformation at Daythree.
The digital workers will reduce the time required to identify the customer in the system and view all necessary details associated with them in one screen. In addition, it enables integration of data across various fields of associated systems using a single entry by an executive. As a result of the deployment of Daisy, the customer does not have to wait for our executives to deal with data and to load all the details. This improves tremendously customer experience, while reducing the average interaction duration.
“Daisy went live for one our strategic clients last night!, said Raymond Devadass, CEO of Daythree. He added, “Daythree continues to revolutionise the way business processes are managed across the organisation and all its business functions. Using cutting-edge technology, we are now managing business processes 20 times faster than the average human.”
The digital workers embedded into Daisy work around the clock, with almost zero errors and no diminishing returns. Above all, these ‘intelligent bots’ interact with the business processes in a human-like fashion without disturbing the IT architecture.
Daisy is the flower name that comes from an Old English word meaning “the day's eye". By the same token, Daisy sits at the heart of our business, as the eye to Daythree’s operations, providing business intelligence and data analytics through the use of intelligent bots and artificial intelligence technology. ... See MoreSee Less
Green! The colour of life, renewal, and energy. Food for thought as we enter the second half of 2021! ... See MoreSee Less
It was once again an honour to be asked to chair OM’s annual flagship conference, previously known as Smart Sourcing Summit, now rebranded as GBS SUMMIT.
The theme this year was “Road To Resilience: Business And Economic Recovery After COVID-19.”
It seemed rather odd that we should pick a theme that focused on ‘post-pandemic recovery’ when we are if fact right smack in the middle of a lockdown. Cases are at an all-time high!
But this time round, the lockdown comes with a ray of hope! A hope that we can all be vaccinated soon; and a hope that we can reach herd immunity soon enough!
A post pandemic recovery period is well within sight!
With this in mind, we decided to focus our conversations this year on Business Resilience and what it means to the Process Of Business Recovery.
In his book simply entitled “Resilience”, the author Eric Greitens writes: “People get better when things get hard. By using our inner strength , we can make the best out of a bad situation. It’s a matter of building up Courage, Strength & Wisdom. In other words, it’s about becoming resilient”.
Contrary to what some may choose to believe, Resilience is not an elusive quality that some organizations have and others lack. It’s a practice that we can build - by simply refusing to give up, despite the rejection and criticism we encounter. We all have the capacity for resilience. And, it is by cultivating resilience, that we can discover our true passion and pursue it, even when the odds seem to be stacked against us.
Over 14 key industry influencers from
Malaysia, United Kingdom, South Africa and India - all sharing their thoughts in two (2) plenary sessions and four (4) keynote addresses.
In short, it certainly was an afternoon well spent listening to expert conversations on “Resilience for Recovery”! ... See MoreSee Less