At the National Contact Centre Conference ( NCCC) 2018 - Defining he Standards. Still working on a Public Holiday.
Digitize the Core - Think Journeys, not channels. Think Outcomes, not tasks. Think End-to-End, not silos. #WCITIndia20182
We can't solve problems by using the same kind of thinking we used when we created them - Albert Einstein2
Change is imminent. Don’t be a passive recipient of change. Create an environment to embrace the changes that is to come. #WCITIndia2018
Artificial Intelligence will continue to scale up in terms of its application and will become more accurate as data is captured.2