Keep It Simple + Keep it straight


This is our philosophy. This philosophy is embodied in our business service provision. We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.

Work@Daythree

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Customer Care Specialist

| Communicating with customers through various relevant & appropriate channels (e.g. social media, email, telephone, etc) to provide support to consumers
| Maintaining a positive, empathetic and professional attitude toward customers at all times.
| Handling customer enquiries and feedback for further action.
| Acknowledging and resolving customer issues by acquiring sufficient product knowledge.
| Direct customer enquiries to the relevant departments.

| Customer Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude

| Help desk software
| Phones, chatbot, video
| Shared project management
| Internal communication tool
| Customer assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding

| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening

| Persuasive Speaking
| Empathy
| Adaptability
| Conflict resolution
| Self-control
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness

| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)

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