Keep It Simple + Keep it straight


This is our philosophy. This philosophy is embodied in our business service provision. We take pride in our simplified and highly effective approach, which is both unique and innovative in its execution and fulfilment for our customers. By combining a series of transactional processes, we simplify processes and remove complexity - thereby attaining substantial and direct savings, reducing the associated risks and providing increased long-term performance for years to come.

Work@Daythree

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Content Moderation Specialist

| Responsible for user-generated content submitted to an online platform.
| The content moderator’s job is to make sure that items are placed in the right category, are free from scams, doesn’t include any illegal items, and much more.
| Understanding client policies and guidelines, and making decisions based on them
| Reviewing user reports regarding website content
| Liaising effectively with other internal and client teams.
| Communicating with customers through various relevant & appropriate channels (e.g. social media, telephone, email, etc)

| Content Focus
| Quality Focus
| Accountability
| Problem Solving
| Positive Attitude

| Content software
| Audio, chatbot, video
| Shared project management
| Internal communication tool
| Content assessment tool
| Customer service reporting
| Self-service knowledge base for FAQs & onboarding

| Sound Communication
| Creative Thinking
| Problem Solving
| Teamwork
| Critical thinking
| Active listening

| Patience
| Integrity
| Curiosity
| Speed
| Accuracy
| Clear communication
| Taking responsibility
| Patience
| Ability to use positive language
| Effective Listening Attentiveness
| Patience
| Ability to use positive language
| Effective Listening Attentiveness

| BCI Certified Customer Interaction Professional (CCIP)
| Certified Customer Interaction Specialist (CCIS)

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