Daythree provides high-quality technical support service, available 24/7 and in different languages to give your organisation the competitive difference.
Helpdesk & Technical Support
Daythree has created a comprehensive service offering, ranging from basic to a more sophisticated level, identifying two general levels of response:
- Level 1 Support: Solutions to standard problems through a 100% industrialized process, from diagnosis to resolution.
- Level 2 Support: The technician can diagnose the fault (if not already done by level 1), and guide the customer through a complex problem-solving solution by phone. This level is aimed at more complex problems and configurations.
In a rapidly evolving technology market, professional pre-and-aftersales services are essential in maintaining a competitive market position. Over the past decade more organizations are turning their technical support offering into a competitive advantage. A high-quality technical support service, available 24/7 and in different languages, can make the competitive difference. In addition, the demand for one-stop service solutions is growing. Organizations are looking at ways to decrease their total service costs, whilst maintaining the quality of their service.
Daythree is able to take over the complete business process and perfectly control every stage in the customer life cycle, making it possible for your organization to considerably decrease internal service costs.