We help SMEs use technology to gather intelligence to know their customers and therefore be able to serve them better.
Can an organisation use information on past interactions with their customers to optimise future interactions? The answer is surely Yes! But how then does an organisation capture this information to build a one-to-one relationship with their customers to enhance customer loyalty? We have a solution.
Daythree has developed a CRM system specifically for SMEs. We help SMEs use technology to capture past interactions with their customers in a structured manner. This enables recall of data in any order, carry out rapid searches, and intelligently process data to learn more about the customer, better planning and respond to specific customer preferences/needs.
With our CRM system, our customers have experienced increase in gross sales revenue per sales representative, decrease in the general and administrative cost of sales, increase in win rates for forecasted sales and margin improvement in the value of a sale. In fact, our customers have seen a return on their investment in 3 months or less.
Talk to us today. Our CRM specialist can help improve and grow your business.
Daythree has created a comprehensive service offering, ranging from basic to a more sophisticated level, identifying two general levels of response:
- Level 1 Support: Solutions to standard problems through a 100% industrialized process, from diagnosis to resolution.
- Level 2 Support: The technician can diagnose the fault (if not already done by level 1), and guide the customer through a complex problem-solving solution by phone. This level is aimed at more complex problems and configurations.
In a rapidly evolving technology market, professional pre-and-aftersales services are essential in maintaining a competitive market position. Over the past decade more organizations are turning their technical support offering into a competitive advantage. A high-quality technical support service, available 24/7 and in different languages, can make the competitive difference. In addition, the demand for one-stop service solutions is growing. Organizations are looking at ways to decrease their total service costs, whilst maintaining the quality of their service.
Daythree is able to take over the complete business process and perfectly control every stage in the customer life cycle, making it possible for your organization to considerably decrease internal service costs.