At Daythree we integrate a multimedia unified communication platform that combines voice, email, social media, Skype and instant messaging (IM). This unifies voice and data traffic on a single platform which leverages a SIP-supported network to blend software features that are set with business applications to create a fully integrated communications solution that manages phone calls and faxes as well as emails, web interactions and valuable business and customer information.
Our predictive diallers enable successful proactive contact strategy as it automates and adds intelligence to the dialling process, used in outbound telemarketing, surveys, telesales, scheduled call-backs or collection campaigns. The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
In addition to that we also have the capability to provide business automation solutions that bridges the gap between the contact centre and other departments of the company. The solutions include design, automation, operations, management and integration tools. A unified queue for all activities with intelligent distribution, using priorities and skills, delivers tasks on time to the most appropriate resource. This enhances control over business processes, increases service levels with real time and historic analysis.